一、服務內容

本服務提供預約制店家建立銷售頁與預約、連結 LINE 官方帳號、Facebook 粉絲專頁／Instagram 專業帳號與 Threads 帳號、在收件匣回覆客人、設定自動化私訊與 AI 客服、把你核准的貼文發到粉專／Instagram／Threads，以及查看行銷成效。功能依你的方案而定，我們可能調整或新增功能。

二、帳號

• 你必須年滿 18 歲，並提供真實、正確的資料。
• 你要妥善保管帳號密碼；以你的帳號（含你邀請的員工）進行的操作，由你負責。
• 發現帳號被盜用，請立即通知我們。

三、連結 Facebook、Instagram、Threads 與 LINE

• 你只能連結你有管理權限的粉絲專頁、Instagram 專業帳號、Threads 帳號與 LINE 官方帳號。
• 你必須遵守 Meta 的平台條款、社群守則、Messenger／Instagram 訊息政策（包括只能在客人傳訊後的允許時間內回覆）與 Threads 使用條款，以及 LINE 的使用條款；你從聚場發出的貼文內容由你負責。
• LINE 官方帳號傳送訊息的則數與費用由 LINE 向你收取；本服務會標示哪些自動訊息會扣則數，由你決定是否開啟。
• 你可以隨時在「設定」中斷連結；中斷後本服務不再收發該帳號的訊息。

四、自動回覆與 AI

• 自動化私訊依你設定的觸發與內容送出；AI 客服的回覆由 AI 依你的店家資料產生，可能有錯誤或不完整，你應定期檢查並自行負責對客人的承諾。
• 公開回覆留言、發文與主動推播等對外動作，一律需要你核准才會送出。
• AI 功能依方案提供每月額度，用完可加購；額度不能轉讓或兌現。

五、你的內容與客人資料

• 你上傳或建立的內容（文字、圖片、服務資料）權利歸你；你授權我們在提供本服務所需的範圍內儲存、處理與顯示。
• 你對客人資料負責：蒐集客人資料、傳送行銷訊息前，應依法取得客人同意，並尊重客人退訂的要求。
• 你保證你的內容不侵害他人權利、不違反法律。

六、禁止行為

• 傳送垃圾訊息、詐騙、誤導或未經同意的行銷訊息。
• 存取或管理你沒有權限的粉專、帳號或他人資料。
• 違反 Meta、LINE 等平台政策，或從事違法、騷擾、仇恨、暴力相關內容。
• 擷取、轉售本服務或其他使用者的資料，或干擾、攻擊本服務的系統。

七、費用

付費方案的價格、期間與內容以你簽署或購買時的方案說明為準。除法律另有規定或雙方另有約定外，已開始的方案期間費用不予退還。

八、暫停與終止

• 你可以隨時停止使用並申請刪除帳號。
• 你違反本條款或平台政策時，我們可以暫停或終止你的帳號；情節輕微時會先通知你改善。
• 帳號終止後，我們會依隱私權政策在 30 天內刪除你的資料（法律要求保存的除外）。

九、免責與責任限制

本服務依現況提供，我們會盡力維持穩定，但不保證不中斷或沒有錯誤；Meta、LINE 等第三方平台的變更或中斷不在我們的控制範圍內。在法律允許的範圍內，我們對間接、附帶或衍生損失不負責任，我們的賠償總額以你過去 12 個月實際支付給我們的費用為上限。

十、條款修改、準據法與聯絡

我們可能修改本條款，修改後會更新本頁的最後更新日，重大變更會另外通知店家；修改後繼續使用即表示同意。

本條款以中華民國法律為準據法，因本條款產生的爭議，以臺灣臺南地方法院為第一審管轄法院。問題請寄信至 support@juchang.app。

1. The Service

The Service lets appointment-based stores build sales pages and bookings, connect their LINE Official Account, Facebook Page / Instagram professional account and Threads account, reply to customers in an inbox, set up automated message flows and an AI assistant, publish posts they approve to their Page, Instagram and Threads accounts, and review marketing results. Features depend on your plan and may change over time.

2. Accounts

• You must be at least 18 years old and provide accurate information.
• You are responsible for keeping your credentials safe and for all actions taken through your account, including by staff you invite.
• Notify us immediately if you suspect unauthorized use of your account.

3. Connecting Facebook, Instagram, Threads and LINE

• You may only connect Pages, Instagram professional accounts, Threads accounts and LINE Official Accounts you are authorized to manage.
• You must comply with Meta's Platform Terms, Community Standards, Messenger / Instagram messaging policies (including replying only within the permitted messaging window) and the Threads Terms of Use, and LINE's terms of use. You are responsible for the content of posts you publish from Juchang.
• LINE charges you directly for messages sent from your LINE Official Account; the Service marks which automated messages consume your message quota and you decide whether to enable them.
• You can disconnect any account in Settings at any time; after that, the Service stops sending and receiving messages for it.

4. Automated Replies and AI

• Automated message flows are sent according to the triggers and content you configure. AI assistant replies are generated from your store information and may be inaccurate or incomplete; you should review them regularly and are responsible for commitments made to your customers.
• Public or outbound actions, such as public comment replies, posts and broadcast messages, are only sent after your approval.
• AI features include a monthly quota by plan, with optional top-ups; quota is not transferable or redeemable for cash.

5. Your Content and Customer Data

• You own the content you upload or create; you grant us the rights needed to store, process and display it to provide the Service.
• You are responsible for your customers' data: obtain consent as required by law before collecting data or sending marketing messages, and honor opt-out requests.
• You warrant that your content does not infringe others' rights or violate any law.

6. Prohibited Uses

• Sending spam, scams, misleading content or marketing messages without consent.
• Accessing or managing Pages, accounts or data you are not authorized to access.
• Violating Meta, LINE or other platform policies, or engaging in illegal, harassing, hateful or violent content.
• Scraping or reselling data from the Service or other users, or interfering with or attacking the Service.

7. Fees

Prices, terms and features of paid plans are as stated when you sign up or purchase. Unless required by law or otherwise agreed, fees for a plan period that has started are non-refundable.

8. Suspension and Termination

• You may stop using the Service and request account deletion at any time.
• We may suspend or terminate your account if you violate these Terms or platform policies; for minor issues we will first ask you to fix them.
• After termination, we delete your data within 30 days as described in the Privacy Policy, except where the law requires retention.

9. Disclaimer and Limitation of Liability

The Service is provided as is. We work to keep it reliable but do not guarantee it will be uninterrupted or error-free, and changes or outages of third-party platforms such as Meta and LINE are outside our control. To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability is limited to the fees you paid us in the preceding 12 months.

10. Changes, Governing Law and Contact

We may update these Terms and will change the "Last updated" date on this page; we will notify stores of material changes. Continued use after changes means you accept them.

These Terms are governed by the laws of the Republic of China (Taiwan). The Taiwan Tainan District Court is the court of first instance for any dispute. Questions: support@juchang.app.