一、店家：中斷粉專／IG 連結（立即生效）

• 登入聚場 → 設定 → 串接 → Meta 串接 → 在 Facebook 粉專與 IG（或 Threads）卡片按「中斷連結」。
• 我們會立即取消該粉專的訊息與留言訂閱，並刪除保存的存取權杖，不再接收新的私訊與留言。

二、店家：在 Facebook 移除聚場的存取權

• Facebook → 設定和隱私 → 設定 → 商業整合（Business Integrations）。
• 找到「聚場 juchang」→ 移除。
• 移除後聚場就無法再存取你的粉專與 IG；若要一併刪除已保存的資料，請照下面第三點寫信給我們。
• Threads：在 Threads 的設定移除「聚場Juchang for Threads」的授權；我們收到 Meta 的通知後會立即刪除這個帳號的連結與權杖。

三、店家：要求刪除全部資料

寄信至 support@juchang.app，主旨寫「聚場資料刪除請求」，內容附上：

• 你的聚場帳號 Email 與店家名稱。
• 要刪除的粉專／IG 帳號名稱（或要刪除整個帳號）。
• 我們會先確認你是帳號擁有者，再於 30 天內刪除，完成後寄確認信給你。

四、傳訊息給店家的客人

如果你曾透過 Messenger、Instagram 或 LINE 傳訊息給使用聚場的店家，想刪除聚場保存的你的資料：可以直接聯絡那家店，或寄信至 support@juchang.app，附上店家名稱、你在平台上的名稱與大約的傳訊時間。我們確認後會在 30 天內刪除聚場保存的你的訊息、名稱與大頭貼。

這不會刪除你在 Facebook、Instagram 或 LINE 上與店家的原始對話，那部分由各平台保存。

五、會刪除的資料

• 粉專與 IG 的連結資料與存取權杖。
• 從 Messenger、Instagram 收到的私訊、留言、附件，以及客人的名稱與大頭貼。
• 與該帳號相關的自動化私訊進度、標籤與成效紀錄。
• 刪除整個帳號時：店家資料、銷售頁、預約與客人資料。

六、例外

依法必須保存的紀錄（例如交易與會計憑證）會保存到法定期限為止；系統備份會在例行週期內覆蓋，不會再被用來還原已刪除的資料。

1. Store owners: disconnect your Page / Instagram (immediate)

• Sign in to Juchang → Settings → Integrations → Meta (Meta 串接) → click "Disconnect" (中斷連結) on the Facebook & Instagram (or Threads) card.
• We immediately unsubscribe the Page from message and comment webhooks, delete the stored access token, and stop receiving new messages and comments.

2. Store owners: remove Juchang's access in Facebook

• Facebook → Settings & privacy → Settings → Business Integrations.
• Find "聚場 juchang" and remove it.
• After removal Juchang can no longer access your Page and Instagram account. To also delete data we have stored, email us as described in section 3.
• Threads: remove "聚場Juchang for Threads" from the apps authorized in your Threads settings; when Meta notifies us, we immediately delete that account's connection and access token.

3. Store owners: request deletion of all data

Email support@juchang.app with the subject "Juchang Data Deletion Request" and include:

• Your Juchang account email and store name.
• The Page / Instagram account to delete (or that you want the whole account deleted).
• We will verify that you own the account, delete the data within 30 days, and email you a confirmation.

4. Customers who messaged a store

If you messaged a store that uses Juchang through Messenger, Instagram or LINE and want Juchang to delete your data, contact the store or email support@juchang.app with the store name, your name on the platform and the approximate time you messaged. After verification we delete your messages, name and profile picture stored in Juchang within 30 days.

This does not delete your original conversation on Facebook, Instagram or LINE, which is kept by those platforms.

5. Data that will be deleted

• Page and Instagram connection data and access tokens.
• Messages, comments and attachments received from Messenger and Instagram, and customers' names and profile pictures.
• Automated message progress, tags and performance records related to the account.
• When deleting the whole account: store data, sales pages, bookings and customer data.

6. Exceptions

Records we must keep by law (such as transaction and accounting records) are kept until the legal period ends. Backups are overwritten on a routine cycle and are never used to restore deleted data.